Important Information

 

WARRANTY 
What is Covered:
We warrant the Frame and Resin Weave and/or Frame and Sling to be free of manufacturing defects to the original purchaser for two years.
What is Not Covered:
It remains the customer’s responsibility for freight and packaging charges to and from our service center. This warranty does not cover commercial use, hardware, acts of nature, fire, freezing and abusive use. Tempered glass tabletops are not covered against breakage. In addition, purchased parts are not covered under this warranty. We reserve the right to make substitutions with similar merchandise, if the model in question is no longer in production. THIS IS A RESIDENTIAL WARRANTY ONLY AND THIS WARRANTY DOES NOT APPLY TO COMMERCIAL USE.
 
CARE AND MAINTENANCE
Steel Items:
Wash the furniture and cushions with a solution of mild soap and water and allow to air dry completely.  Although this item is powder coated, steel is prone to rust over time. If rust is visible, lightly sand the affected area and apply touch-up paint.  For metal frames, apply a fine, clear automotive wax. This will protect the frames against UV exposure and salty air.  When the furniture is not being used, it should be covered. This will help extend the life of your furniture.  Also, if possible, the furniture should be stored indoors during the cold, winter months.
 
Aluminum Items:
Wash the furniture and cushions (if applicable) with a solution of mild soap and water and allow to air dry completely. When the furniture is not being used, it should be covered. This will help extend the life of your furniture. Also, if possible, the furniture should be stored indoors during the cold, winter months.
 
HOW TO CONTACT US
Call us Monday – Friday 9:00am – 5:00pm EST at 888-691-2824
Use the Contact Us Form on our website  https://coronadocasualsdirect.com/pages/contact-us
Please be prepared to send us pictures showing the issues that you have if it is requested